Legal
Returns & Refunds Policy
Our policy on cancellations and refunds for digital engineering, software, cloud and marketing services.
Nature of our services
Conciptual Ltd (registered in England and Wales at Companies House, Company No. 11338306) provides digital services including web development, software engineering, cloud architecture, process automation, digital marketing and SEO. These are professional services delivered by skilled personnel. Once work has commenced, the time and resources invested cannot be recovered.
No refund policy for digital services
All sales of digital services are final. We do not offer refunds once work has commenced on an engagement.
This applies to all service categories including but not limited to:
- Full-stack web development
- Software development
- Cloud architecture and infrastructure
- Process automation
- Digital marketing (Google Ads, Facebook Ads)
- SEO, AEO and GEO services
- Growth hacking and conversion optimisation
- Consultancy and strategy engagements
Before work begins
If you wish to cancel an engagement before work has commenced, you may do so by notifying us in writing at office@conciptual.co.uk. Any deposit or advance payment made prior to commencement may be refunded at our discretion, less any administrative costs incurred.
The specific cancellation terms for each engagement are set out in the written agreement signed by both parties before work begins. Those terms take precedence over this general policy.
Cancellation of ongoing retainers
For monthly retainer services (such as ongoing SEO management, paid advertising management or support retainers), cancellation terms are defined in the service agreement. Typically, a minimum notice period of 30 days is required. Fees for the current billing period are non-refundable.
Disputes and remedies
If you are dissatisfied with the work delivered, we encourage you to contact us at office@conciptual.co.uk before taking any other action. We are committed to resolving disputes fairly and will work with you to address any legitimate concerns about the quality or scope of work delivered.
Where work does not meet the agreed specification, we will make reasonable efforts to remedy the issue at no additional cost. This is our preferred resolution and is available to all clients.
Consumer rights
If you are a consumer (rather than a business) purchasing services, you may have additional rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation. Nothing in this policy limits or excludes any rights you have under applicable law that cannot be excluded by contract.
Governing law
This policy is governed by the laws of England and Wales.
Contact
For any questions about this policy, contact us at office@conciptual.co.uk or by phone at +40 791 595 545.
Related legal policies
Please also consult our related policies: